SeeTickets and Secure Mail Services
It has been a gig that I've looked forward to for months; the Raconteurs at the Brixton Academy. Alas, my non-attendance tomorrow evening can be attributed directly to the incompetence of Secure Mail Services, a licensed postal operator here in the UK, and SeeTickets, a ticket vendor for music events and theatre etc. If you've got the time, bear with me on this ...
On Aug 21st I purchased three tickets for the aforementioned gig at seetickets.com. I arranged for the tickets to be delivered to my work address as I was informed by the SeeTickets site that I might need to sign for them.
Three weeks later and still no sign of these tickets. I rang SeeTickets to enquire about my order and was told that they had been delivered to my work address on Sept 5th at 9.48am but that I should have been the only person who could have signed for them. Not to worry I thought, somebody has signed for them downstairs and they'll be waiting for me in the postroom or at reception. Wrong. Nobody knew anything of this delivery.
Another call to SeeTickets was made requesting a copy of the manifest (delivery docket with signature) to see who exactly signed for these tickets. A few weeks later, a photocopy of this document (minus the date??) was sent. According to the manifest, a person called S Ross-Harding signed for the tickets. Unfortunately, no such person exists in my work building. Things looked bad. Where was my comeback?
SeeTickets refused to do anything for me, laying the blame squarely at Secure Mail Services door. I was enraged that I had been told that my signature would be necessary by one of their reps and that it wasn't by a supervisor called Tess. They would not cancel the tickets and reisssue new ones either because they were for unreserved seating.
Secure Mail Services were now on my radar. I made a complaint on September 27th with them and by October 16th had not receive any update. Customer service clearly is not top of their agenda. I called again (this was about my 15th telephone call on this) and was put on hold for 20 mins. They attempted to transfer me to a supervisor and my call was instantly disconnected. I called back and was told that nobody was available to talk to me. They promised to call back the next morning.
This they did and promptly told me that there was nothing they could do.
The situation is this. Signing for a package is pointless when a courier can ask anybody to sign for it. They may as well call it the "Sorry-to-bother-you-on-the-street-random-person, but-can-you-sign-for-this-securely-delivered-package" service. They simply don't care.
But they've picked on the wrong person. The money (£75) is not an issue now. It's their disgusting attitude to customer service and in particular their handling of my case that I'm now fighting for. The manifest effectively proves that the ticket was not delivered to my building. CCTV footage will back up this theory. I'm willing to go to court on this one. Mastercard have been contacted and I'm looking into cancelling the payment. Postcomm will be receiving written complaints in the coming days. Although, I'm utterly exhausted, frustrated, pissed off, and bordering on upset by this battle, I'm going to see it through. This isn't over, not by a long shot.
Sometimes I wonder if I'm the unluckiest person alive when it comes to buying tickets for events. Don't even talk to me about the World Cup semi-final ...
tags:seetickets, secure mail services
Published by Colm.
On Aug 21st I purchased three tickets for the aforementioned gig at seetickets.com. I arranged for the tickets to be delivered to my work address as I was informed by the SeeTickets site that I might need to sign for them.
Three weeks later and still no sign of these tickets. I rang SeeTickets to enquire about my order and was told that they had been delivered to my work address on Sept 5th at 9.48am but that I should have been the only person who could have signed for them. Not to worry I thought, somebody has signed for them downstairs and they'll be waiting for me in the postroom or at reception. Wrong. Nobody knew anything of this delivery.
Another call to SeeTickets was made requesting a copy of the manifest (delivery docket with signature) to see who exactly signed for these tickets. A few weeks later, a photocopy of this document (minus the date??) was sent. According to the manifest, a person called S Ross-Harding signed for the tickets. Unfortunately, no such person exists in my work building. Things looked bad. Where was my comeback?
SeeTickets refused to do anything for me, laying the blame squarely at Secure Mail Services door. I was enraged that I had been told that my signature would be necessary by one of their reps and that it wasn't by a supervisor called Tess. They would not cancel the tickets and reisssue new ones either because they were for unreserved seating.
Secure Mail Services were now on my radar. I made a complaint on September 27th with them and by October 16th had not receive any update. Customer service clearly is not top of their agenda. I called again (this was about my 15th telephone call on this) and was put on hold for 20 mins. They attempted to transfer me to a supervisor and my call was instantly disconnected. I called back and was told that nobody was available to talk to me. They promised to call back the next morning.
This they did and promptly told me that there was nothing they could do.
The situation is this. Signing for a package is pointless when a courier can ask anybody to sign for it. They may as well call it the "Sorry-to-bother-you-on-the-street-random-person, but-can-you-sign-for-this-securely-delivered-package" service. They simply don't care.
But they've picked on the wrong person. The money (£75) is not an issue now. It's their disgusting attitude to customer service and in particular their handling of my case that I'm now fighting for. The manifest effectively proves that the ticket was not delivered to my building. CCTV footage will back up this theory. I'm willing to go to court on this one. Mastercard have been contacted and I'm looking into cancelling the payment. Postcomm will be receiving written complaints in the coming days. Although, I'm utterly exhausted, frustrated, pissed off, and bordering on upset by this battle, I'm going to see it through. This isn't over, not by a long shot.
Sometimes I wonder if I'm the unluckiest person alive when it comes to buying tickets for events. Don't even talk to me about the World Cup semi-final ...
tags:seetickets, secure mail services
Published by Colm.
|