Here is my email and their response to the HMV WW2 incident.

My email

To whom it may concern,

While scanning the aisles in your Henry Street, Dublin branch yesterday, I noticed that a very prominant 'Comedy' stand was stocked with the movie 'Downfall'. This was a movie that centred around one of the greatest acts of genocide since time began. I suggested to a shop assistant that people may be offended by the location of this stock. She replied by saying that the store had run out of space.

Wasn't that a reason the Nazis gave for expanding the Fatherland?
Yours etc,
Colm Bracken.

Their Response

Dear Mr Bracken


Thank you for your email that has been forwarded to me from our Internet Department.

I was most concerned to hear that the 'Downfall' DVD was displayed incorrectly in the store. As you rightly stated in your email, the racking of a DVD of this nature in the Comedy section is both insensitive and highly inappropriate. However, after contacting the Store Manager, Paul, I do believe there has been a genuine misunderstanding by the member of staff you spoke to at the time.

Although Paul is unaware of the DVD being displayed incorrectly, he has explained that the store were perhaps remerchandising at the time and the DVDs have been moved whilst this was done. However, we both agree that this in no way excuses the fact that this happened nor the comments made by the member of staff. Paul has asked me to pass on his sincere apologies for this and has assured me that he will be speaking to all his staff in regards to this matter.

Once again please accept my apologies for this and should you require any further assistance please do not hesitate to contact me.

Kind Regards

Nick Probert

HMV Customer Service

Published by Colm.